TERMS & CONDITIONS (TERMS OF USE)
Atmiya Ayurveda | Website: www.atmiyaayurveda.com
Last Updated: 22 January 2026
This document is an electronic record in terms of the Information Technology Act, 2000 and rules made thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
These Terms & Conditions (“Terms”) govern your access and use of the website www.atmiyaayurveda.com (“Website”), including but not limited to appointment booking, online consultation, WhatsApp consultation, online payments, and information made available on the Website.
By accessing or using this Website, you agree to be bound by these Terms.
If you do not accept these Terms, please do not use the Website.
1. WEBSITE OWNER DETAILS
The Website www.atmiyaayurveda.com (“Website”) is owned and operated by:
Atmiya Ayurveda (Sole Proprietorship) (“Clinic”, “We”, “Us”, “Our”)
Registered Address: 17/ Krushna Bhuvan, Malad West, Mumbai – 400064, Maharashtra, India
Email: contact@atmiyaayurveda.com
Contact Number: +91 9769113556
2. USER ELIGIBILITY
You must be competent to enter into a legally binding contract under the Indian Contract Act, 1872 to use this Website and services.
If you are under 18 years of age, you may use the Website only under the supervision and consent of a parent/legal guardian.
3. SERVICES PROVIDED
The Website may allow you to:
• view clinic details, services and doctor details
• request or book appointments (clinic / online)
• pay consultation/service charges online
• connect via WhatsApp or call for support/queries
• submit health information/reports (where required)
• access educational health content and information
We reserve the right to modify, suspend, or discontinue any part of the Website/services without prior notice.
4. IMPORTANT MEDICAL DISCLAIMER
The content available on this Website is for informational and educational purposes only. It does not constitute medical advice.
• Ayurvedic treatment is personalized and depends on multiple health factors.
• Results may vary for each patient.
• No information on this Website guarantees cure or specific outcomes.
• In case of medical emergency, please contact a hospital/qualified emergency medical service immediately.
5. APPOINTMENT BOOKING & CONSULTATION
5.1 Appointment Confirmation
Booking an appointment request through the Website does not guarantee confirmation unless the appointment is confirmed through SMS/WhatsApp/email/call.
5.2 Online / WhatsApp Consultation
Where online consultation is enabled, you acknowledge that:
• online consultation has limitations compared to physical examination
• correct diagnosis depends on the accuracy of information, symptoms, reports and history shared by you
5.3 Patient Responsibility
You agree to provide complete and accurate details, including:
• past medical history
• current symptoms
• medication history
• allergies
• reports and investigations (if required)
If incorrect or incomplete information is provided, the Clinic is not responsible for adverse outcomes.
6. FEES & ONLINE PAYMENTS
6.1 Fees
All consultation fees / service fees displayed on the Website or communicated by the Clinic are subject to change without prior notice.
6.2 Payment Gateway
Payments may be processed via third-party payment gateways. The Clinic does not store card/banking credentials.
Payment gateway providers may have their own terms, privacy policies and processing timelines, and the Clinic is not responsible for gateway failures, delays or technical errors.
7. NO CANCELLATION & NO REFUND POLICY (VERY IMPORTANT)
By booking any appointment and/or making any payment on this Website, you agree that:
Atmiya Ayurveda follows a strict “No Cancellation & No Refund” policy.
Payments once made are non-refundable, including but not limited to:
• appointment booking fees
• online consultation charges
• WhatsApp consultation charges
• follow-up consultation charges
• any other service fee paid via the Website
Even in cases of:
• patient not attending (“no-show”)
• patient cancellation
• late arrival
• change of mind
• inability to connect due to patient-side network issues
• failure to provide reports on time
Note: Atmiya Ayurveda may, at its sole discretion, reschedule an appointment (where feasible). However, refund will not be provided.
8. INTELLECTUAL PROPERTY
All content on the Website, including text, graphics, logos, videos, layouts, images and brand elements are the property of Atmiya Ayurveda, unless stated otherwise.
You may not copy, reproduce, modify, distribute, publish or commercially exploit any Website content without written permission.
9. USER CONDUCT
You agree not to:
• misuse the Website
• upload viruses/malicious code
• attempt unauthorized access
• impersonate any person
• submit false information
• harass, abuse, threaten, or defame the Clinic/team
The Clinic reserves the right to block access to any user who violates these Terms.
10. THIRD-PARTY LINKS
The Website may contain external links such as WhatsApp, YouTube, Google maps, social media, or payment providers.
We are not responsible for any third-party content, services, privacy practices, errors, or damages arising from the use of such third-party services.
11. LIMITATION OF LIABILITY
To the maximum extent permitted under law:
• We shall not be liable for any direct/indirect damages arising from use of the Website
• We do not guarantee uninterrupted or error-free functioning of the Website
• We are not responsible for delay/non-delivery of messages due to network/service provider issues
12. PRIVACY
By using this Website, you agree to our Privacy Policy and consent to the collection and processing of your information, including contact details and health-related details shared by you for consultation/treatment purposes.
13. CHANGES TO TERMS
We may revise these Terms at any time without prior notice. Updated Terms will be posted on the Website. Continued use of the Website implies acceptance of the revised Terms.
14. GOVERNING LAW & JURISDICTION
These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
15. CONTACT
For any concerns, queries or complaints related to these
Terms:
Atmiya Ayurveda
Registered Address: 17/ Krushna Bhuvan, Malad West, Mumbai – 400064
Email: contact@atmiyaayurveda.com
Phone: +91 9769113556
Website: www.atmiyaayurveda.com